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FAQs

Frequently Asked Questions
Area shuttle (surcharge) Number of floors - 3 Total number of rooms - 30
24-hour front desk Concierge Free Wi-fi 
Restaurant in Hotel Meeting Rooms Event Catering
Banquet Facilities Town Car Service available Security Guard
Multilingual staff Currency exchange Parking
Since hotel policies regarding early check-in (generally before 2:00 pm) or late checkout (generally after 12:00 pm) vary on the availability of the rooms. Please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found on your confirmation email or on the hotel information page.
If your travel plans change, you can cancel or modify your reservation in accordance with the hotel's cancellation policy as stated during the reservation process.
Hotel room rates vary by date and by the number of adults occupying a single room. To accommodate more guests, you need to change your reservation. You will be notified of any additional charges prior to confirming your updated reservation.
Although individual hotel policies may vary, most hotels have a minimum age requirement of 21 years old. Please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found in your confirmation email or on the respective hotel information page.

What Precaution should everyone take in the Hotel or other accommodation establishment?

All our associates & guests follow basic safety precautions as prescribed by WHO & Nepal Tourism Board:

  • Wash all parts of your hands frequently (at least 20 seconds if using an alcohol-based hand rub, and at least 40 seconds with soap and water), including after exchanging objects such as money or credit cards. Look for hand sanitizer stations and use them before going into dining halls, restaurants or bars.
  • Cover a cough or sneeze with a bent elbow or tissue, and throw away the tissue in a closed bin.
  • Maintain at least a 6ft distance from staff and other guests. This includes avoiding hugging, kissing, or shaking hands. If you can’t guarantee the distance, wear a mask. Be sure to check local and national guidelines on the use of masks. 

Is there any precaution to take while dining at Restaurants?

There is no evidence that the virus that causes COVID-19 is transmitted by food, including fresh fruits and vegetables. The virus can be killed while cooking food at temperatures of at least 70°C.
 
Food buffets are not recommended because of the risk of close physical contact with others, shared serving implements and multiple people touching the surfaces on the buffet. Indoor dining spaces should have a maximum of 4 people in 10 square meters. The distance from the back of one chair to the back of another chair should be at least 6 ft. apart for both indoor and outdoor dining, and guests that face each other should also be at this distance. 
 
Guests should be reminded when entering and leaving the area to clean their hands. When the physical distance of at least 1 meter cannot be guaranteed, masks are recommended to be worn by staff and guests.
 
More on masks, including who should wear what kind and when, is available here.